SUPPORT / DNS Propagation


The 1 to 3 day propagation period - Understanding what happens during this time frame

In short, patience is a virtue. When you register a new domain name or change your DNS settings, these new settings must propagate throughout the world's DNS servers. It also means that every ISP (Internet Service Provider) in the world must update their DNS records to reflect these new changes which, in most cases, is done automatically every 24 hours, but not always however...

Where do the Root Name Servers receive their information from?

The Root Name Servers will query "domain registers" several times a day. Domain Registers, being entities such as Network Solutions, and the newer OPEN SRS based systems. The Root Name Servers will gather this information from the many registers now in existence (such as our SpiritOfProgress.com), and update their master records accordingly.

Your ISP (where you have your internet acount) must access the Root Name Servers and update their DNS records, which reside on their 'local' DNS server. This process is fully automated and most ISP's will check the Root Name Servers for updates every 24 hours. Be aware however, that some lame ISP's will delay this process for as much as 2 to 4 days in some cases. If that happens, it will no doubt cause additional confusion, as everyone else will be reaching your new account on our servers except you. This is because your ISP has not updated their DNS records and/or have not cleared their DNS cache, which means they'll not have your new domain name details or will be still pointing your domain name to your old server. If it's a new domain name you've registered, then you'll receive a blank "Site Not Found Page."

The DNS propagation process is not limited to ISP's!

Just when you thought you had it all figured out! Unfortunately, there's more. The Internet itself must update/clear its DNS cache as well. When we say the Internet, we mean the numerous intermediate "points of access" you're routed through before reaching your final destination. For the most part, these intermediate points of access consist of "Internet Routers" and "Internet Caching Engines." These, too, maintain their own DNS cache which assists them in routing traffic/resolving URL's to the correct destination IP's. Don't worry though, as Internet routers are usually faster at clearing their DNS cache than ISP's are.

What to expect during this 1 to 3 day propagation period

In most cases, the propagation process will take approximately 48 hours to complete. The first thing that happens is the "World Root Name Servers" will check all of the various "Domain Registers" for updates. The rest of it is up to the many ISP providers throughout the world who should be updating their DNS records (at least every 24 hours), but a number of them will not.

Side effects that can be expected during the propagation time frame

It's perfectly normal for strange things to happen within the propagation period. While we could provide a full list of all the anomalies that can occur during the DNS propagation period, we'll stick to some of the most common scenarios that most people experience:

HELP! My friends can reach my new site, but I'm still being directed to the OLD ONE!

This is a classic case of your friend's ISP (who did update their DNS records), but yours unfortunately did not. As a result, your ISP is still pointing your domain name to the old DNS record, which is your old hosting account. Wait another day or two and if it appears that everyone but you can access your new account, then contact your ISP and tell them to expire their old DNS cache records.

WOW! http://www.mydomain.com was taking me to my new account just a minute ago, but when I try it now, I'm being taken back to my old hosting account - what's up with this?

In all likelihood, your ISP may be in the process of clearing their DNS cache, and or updating their local DNS server records. During this small interval, it's normal to fluctuate between the new and old web site, as the old DNS records may not have completely expired from their cache yet. Give it another several hours and it should be fine.

HEY! My new site comes up for me, but my friends are being directed to my old one!

Break out the coffee and donuts, and consider yourself lucky. Your ISP is on the ball and updates DNS records/ clears DNS cache in short regular intervals. Your friends may be using an ISP which is not as fast and/or efficient at doing so. The only remedy for this is time. Eventually, the other ISP's DNS cache will expire and be replaced with the updated DNS records.

What's going on with my email? When I try to access it, I receive a "host does not exist" or a "cannot authenticate" error message.

This can happen for a number of reasons, but in most cases it's because your new DNS records have not fully completed the propagation process yet. Consequently, you may be trying to access your old email account on your "old server", which you may have already cancelled, or it's in a state of DNS flux, which means it points to the new server one moment, and the next, points back to the old server. Give it some more time and it will eventually settle down.

 

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