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Are there any
Set-Up Fees?
How do I
set up my
email?
How do I
upload my
files?
Is there
a money-back guarantee?
How fast
are web sites set
up?
Does my
web site get a control
panel?
How am I
billed?
How much
assistance do you provide for my web
site?
What if
the hardware
fails?
Are
there any hidden
costs?
What is
cPanel™?
What
happens if I decide to leave
DamonHost.com?
What
type of support do you offer? Average Response
Time?
What are
the hardware specs of the
servers?
Can I
have adult content on my
website?
May I
view your Terms Of Service?
How long
have you been in
business?
Do you
support International domain names and
clients?
How do I
transfer my domain
name?
What if
my web site breaks your "acceptable usage policy"
rules?
What if
I want to upgrade my web
site?
How is
my web site
monitored?
What is
the uptime?
Do you
have battery backups and
generators?
What
about software
upgrades?
What if
the server my web site is on gets hacked or
attacked?
What is
included in my web site
package?
How do I
get started?
How do I set up my
email?
Our web hosting clients can set up POP Accounts,
Forwarders/Aliases, & Auto-Responders in the
web-based control panel that comes with every web
hosting plan. This can be done by yourself and
without any assistance from the DamonHost.com
staff.
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How do I upload my
files?
All web hosting plans allow the usage of FTP, File
Manager, MS FrontPage™, and other web
development publishing programs, to upload files to
your web site.
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How fast are web sites set
up?
DamonHost.com strives for a setup time of no more
than 4 hours per order. If an order is placed
during normal business day hours, orders may be
processed in only a few minutes. If an order is
placed in the middle of a night, when the least
number of staff is on-site, orders may take longer
to process, but never longer than 8 hours. You will
receive a welcome email once the setup process is
complete. Once your account is set up, you will be
able to log into your control panel and upload your
site to your temporary IP address, even though your
domain name may not be accessible for
24-48hrs.
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Does my website get a
control panel?
Yes. Every DamonHost.com web hosting package comes
with the web browser based "cPanel" control panel.
The control panel includes many features including
email configurations, chat rooms, mailing lists,
pre-installed cgi scripts, databases, chat rooms,
and much, much, more. You can access the cPanel
Manual via the Support link on our main
page.
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How am I
billed?
Hosting fees are paid annually, the first annual
payment being made at the time of the account set
up. DamonHost.com notifies you via email prior to
your hosting fee being due at 28, 14 and 7 day
intervals prior to the expiration date of your
account. We do not charge your credit card
automatically at any time.
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How much assistance do you
provide for my website?
DamonHost.com will assist you with all support for
services provided directly through DamonHost.com.
DamonHost.com will help you with basic settings for
your email software and ftp client, as well as
assist you with using the web browser control
panel. DamonHost.com is not responsible for
teaching you how to use another company's products.
Example: Users of MS Frontpage™ -
DamonHost.com will not teach you how to actually
use the product itself. You need to contact the
software maker in such a situation, who provides
tech support for how to use their product.
DamonHost.com cannot even attempt to support all
the thousands of software products on the market.
DamonHost.com will attempt to provide some tech
support for the most popular programs our clients
use. DamonHost.com is not responsible for assisting
with your own programs and cgi scripts. If you
choose to install your own programs and cgi scripts
on your site, you are responsible fully for
installing them. DamonHost.com will provide support
for any program or cgi script that we provide
pre-installed with your web hosting package.
DamonHost.com is not responsible for designing, nor
developing, your website, including HTML and/or
images. DamonHost.com will attempt to give a quick
look at your design/development problem, and offer
a suggestion if it is a small issue. Anything
complicated relating to design/development is not
the responsibility of DamonHost.com
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What if the hardware
fails?
DamonHost.com stocks replacement parts for all
servers. DamonHost.com is always building new
servers for our shared hosting clients, as well as
our dedicated server clients, so a full inventory
of parts is maintained. Hardware failures are
uncommon, but they do happen, and are a part of the
hosting business. DamonHost.com repairs all failed
hardware promptly, to minimize any downtime caused
by such.
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Are there any hidden
costs?
No. All costs are stated plainly on our website. We
do not hide fees in fineprint, or in our terms of
service pages. The only costs that are commonly
found to occur beyond your expected annual rate per
service, are those due to increased disk space or
bandwidth usage. DamonHost.com will allow you to
upgrade your packages to any size, should you see
an increase in disk space levels or bandwidth
usage. Disk space usage and availablility, as well
as estimated bandwidth usage, is available to you
in the control panel included with the hosting
packages.
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What is
cPanel™?
cPanel™ is the brand name of the web browser
control panel software that we utilize on our web
hosting packages. It is very simple to use. You
will find additional details in our Support
section..
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What happens if I decide
to leave DamonHost.com?
You are free to leave at any time. Your services
are on a year to year basis, without any required
contract. If you decide to leave within the 30 day
money back guarantee period then all monies will be
returned to you. In line with normal web hosting
company practice, hosting fees are non-refundable
after 30 days.
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What type of support do
you offer? Average Response Time?
DamonHost.com offers support to our customers
24/7/365 via email. We strive for response times of
no more than a few hours. Response times of just a
few minutes are quite common during normal business
hours, however can be longer dpeending upon the
number of staff on site and the time of day /
night. Administration carefully monitors that the
DamonHost.com support staff maintains a fast
response time, with courteous and helpful service.
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What are the hardware
specs of the servers?
Every server at DamonHost.com has different
specifications. Whenever a server reaches what we
feel to be the limit, another server is built.
DamonHost.com is constantly upgrading the server
hardware on our network. If more drive space,
memory, or faster processors are needed, they are
added in at that time. All DamonHost.com servers
run spare hard drives for backup
requirements.
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Can I have adult content
on my website?
Yes
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May I view your Terms Of
Service?
The link to our Terms of Service (TOS) is on our
main page.
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How long have you been in
business?
Since 1997, initially trading as
SpiritOfProgress.com (which is now our primary
Domain Name Registration web site).
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Do you support
International domain names and
clients?
DamonHost.com can host all international domains on
its servers. DamonHost.com can accept foreign
clientele, just please be advised that all
correspondance must be conducted in English. The
client is responsible for handling the registration
process of foreign domain name(s). This must be
pointed to nameservers on the DamonHost.com network
as assigned. DamonHost.com cannot handle the
foreign domain registration process for you, due to
the fact that we do not speak all of the potential
foreign languages that may be involved.
DamonHost.com will assist you however, with any
technical information needed to accomplish this.
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How do I transfer my
domain name?
DamonHost.com will send you instructions on how to
do this, including all necessary technical details.
You do not have to register your domain name with
us to be hosted by us.
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What if my site breaks
your "acceptable usage policy"
rules?
Users' sites may be suspended for violations of
policy, or if extreme, or second time offenders,
sites may be cancelled. Each occurance is dealt
with on a case by case basis and we try to work
things out with every client. Notifications will be
sent if we take any action on your account.
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What if I want to upgrade
my website?
You may upgrade your web hosting plan at any time.
You will be required to pay the difference in the
hosting fee for your current plan, and the plan you
are upgrading to, should you decide to choose a
larger plan. You can downgrade your current web
hosting plan at the end of the current paid
period.
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How is my web site
monitored?
We maintain internal and external monitoring
systems for every server. The servers are checked
every 5 minutes via network monitoring software. We
monitor uptime as well as individual features and
services running on each server. Our staff is
notified via alarms, email, screen popups, and
paging, if a problem occurs.
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What is the
uptime?
We strives to maintain a 99.9% network and server
uptime service level. This uptime percentage is a
monthly figure, and does not include any scheduled
hardware/software upgrades, nor "Acts of God". Our
definition of "Act of God" includes; fire, flood,
tornado, earthquake, telco fiber issues
(e.g....Verizon™ cutting a fiber line
somewhere), backbone peering point issues
(ie...UUnet™ having a router go down in
Virginia that wipes out internet service for an
entire area), hard drive failure (faulty hardware
is rare, but cannot be predicted nor avoided), as
well as network floods, hacks, and
attacks.
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Do you have battery
backups and generators?
Our Network Operations Data Center is backed up and
protected by UPS (Uninterruptible Power Supply)
systems. In a very rare case of utility outages,
our auto-start generators start automatically,
taking over for the UPS system and supplying all
necessary power for our Network Operations Center.
APC™, Tripp-Lite™, & Liebert™
UPS Systems provide the power backups, along with
Kohler™ generator systems.
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What about software
upgrades?
DamonHost.com handles all software upgrades/patches
on the shared hosting servers. We fully follow all
trends in the industry, and monitor all support/bug
announcement groups. If a new bug or security
vulnerability is found, DamonHost.com immediately
upgrades our systems. DamonHost.com auto-updates
the Linux systems every night from security patch
websites. As new software is released, including
new versions of operating systems, DamonHost.com
evaluates the new software. If the software's new
version does not have any security issues, or bug
problems, the upgrade is implemented.
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What if the server my web
site is on gets hacked or
attacked?
Individually hacked websites are rare. If such
occurs, usually they are a target for a reason;
hate sites, pirated software, etc... DamonHost.com
does not host such websites. If such materal is
found on a DamonHost.com server, it is deleted
immediately and the user's account cancelled.
Usually the target is the whole server itself.
Hackers usually go after a server just to say that
"they did", or to use the server to bounce off to
hack something more important. Rarely are any
users' files on the server damaged, erased, or
modified. For this reason, once a hacker is
detected, a server can usually be cleaned up and
the hacker locked back out within a matter of
hours. At that time the server is restored to full
security levels, as if the hack has never occurred.
Most hackers get into a system through valid user
accounts. We recommend you use complicated
passwords for your account. DamonHost.com strictly
reviews all orders for new clients, to make sure
they are legitimate. Unfortunately, some fake
orders do get through the system, and that is one
way a hacker can gain initial access. DamonHost.com
runs security checks on the servers daily, so even
if a hacker does get in, they are found and dealt
with quickly. Most hackers are not malicious, they
are just playing or testing their abilities. If an
individual attacks the whole DamonHost.com Data
Center, measures are in place to cut off such
floods and attacks automatically at the backbone
level and the router level. DamonHost.com also uses
firewall technology to fend off most common methods
of flooding and attacks to the network.
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What is included in my
web site package?
DamonHost.com provides full hardware, software,
support, and system administration for your
DamonHost.com shared hosting solution. The software
provided includes the operating system, ftp &
email software, web server software, and a control
panel. DamonHost.com also includes free e-commerce
shopping cart software. Everything you need to
conduct business on the Internet, or maintain a
personal website, is included. DamonHost.com will
provide basic support on services/software that we
provide with your account. DamonHost.com does not
develop your web site for you, nor provide tech
support on how to use software products that we do
not provide to you directly...even if we do support
them. We are always more than willing to help you
if we can though with external issues, time
permitting.
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How many sites are
currently running per server?
DamonHost.com does not have a set quantity of
domains running on each machine. We find that ten
domains can utilize more resources than 200 others.
DamonHost.com monitors each server's performance
levels and attempts to maintain a low server load
average and high CPU availability. As needed,
DamonHost.com will upgrade the hardware to increase
server performance. Individual domains that become
too much for the server to handle, and utilize too
many server resources, are moved to servers set up
specifically for such resource intensive
accounts.
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How do I get
started?
Simple! Just fill out one form on the SignUp link
on our main page. You will receive details shortly
afterwards about how to proceed with your new
DamonHost.com web hosting account!
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